Verifying Your zetban Account
Account verification — often called KYC — is how we confirm your identity matches your wallet details. It protects your balance against unauthorised access and keeps withdrawals moving to the right person. We ask for a government-issued ID and, in some cases, a selfie or a document matching the mobile number on your bKash, Nagad, or Rocket account. You only go through
this once. After that, your account is marked verified and future cashier requests skip the extra document step entirely.
- Submit your ID — Upload a clear photo of your national ID card or passport through the verification section of your account settings.
- Match your wallet number — Make sure the mobile number on your zetban account matches the number registered on your bKash, Nagad, or Rocket wallet.
- Selfie or address document — Some accounts require a selfie alongside the ID, or a utility document if the wallet number needs a secondary check.
- Verification confirmed — Once approved, a verified badge appears on your account profile and the cashier will no longer hold withdrawal requests for manual review.