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How zetban Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify your identity and process payments through bKash, Nagad or Rocket.

Account data protectedbKash, Nagad, Rocket payment details securedYour rights always availableNo data sold to third parties
zetban How zetban Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something or raise a concern about how we handle your information, our support team is the right place to start. You can reach us through live chat inside your account, by email, or through our help desk form. We aim to respond to all privacy-related requests within a reasonable time — complex requests such as full data exports may take a little longer, and we will keep you updated on progress.

Live Chat Open the chat widget inside your account and select the privacy or account topic. Available during our active support hours for Bangladesh.
Email Support Send your data request or privacy concern to our support email. Include your registered phone number so we can match your account quickly.
Help Desk Form Use the contact form on our website, select the privacy topic and describe what you need. We will confirm receipt and follow up by email.
DATA SECURITY PRACTICES

How We Keep Your Account and Data Secure

Security on your account is not a single step — it is layered. We use SSL encryption on every page, so the data moving between your device and our servers is unreadable to anyone in between. Account logins are protected by OTP verification sent to your registered phone number, which means even if someone has your password, they cannot access your account without that code. We store payment details linked to bKash, Nagad and Rocket in isolated environments with access limited to the staff who need it to process your transactions.

SSL Encryption

Every connection to zetban uses SSL, so your account details, bKash or Nagad payment data and session activity are encrypted end to end.

OTP Account Verification

Each login triggers an OTP to your registered number. This single step blocks unauthorised access even when your password is compromised.

Cookie Use Explained

We use session cookies to keep you logged in and analytics cookies to understand how the account area is used. No advertising cookies are placed without your consent.

Data Retention Policy

Personal data is kept only as long as your account is active or as long as financial records require. You can request deletion when you close your account.

Common Questions About Your Data on zetban

These are the questions we hear most often about how your personal information is managed. If your question is not here, reach out through live chat or email and we will answer it directly.

We collect your name, phone number, email address and the payment method you register — such as bKash, Nagad or Rocket. Device and session data is also logged automatically to protect your account.

We do not sell or rent your data. We may share it with payment processors like bKash, Nagad and Rocket only to complete your transactions, and with service providers who help us run the platform under strict data agreements.

Contact our support team via live chat or email with your registered phone number. We will verify your identity first, then prepare and send your data summary within a reasonable timeframe.

Yes. When you close your account you can request deletion of your personal data. We will remove or anonymise it except where financial regulations require us to keep transaction records for a set period.

Payment details tied to bKash, Nagad or Rocket are stored in isolated, access-controlled environments. SSL encryption protects all data in transit, and staff access to payment records is strictly limited.

We use session cookies for account access and analytics cookies to improve the account experience. You can manage cookie preferences through your browser settings at any time without affecting your ability to log in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.