Reference

How Our Legal Terms Apply to Your Account

These legal terms set out how zetban operates your account, what eligibility conditions apply, and how we handle disputes — access and participation depend on your local law and the eligible regions we serve.

Eligibility by local lawAccount terms apply on registrationBangladesh-region conditionsbKash, Nagad, Rocket coveredPolicy updates notified to you
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zetban How Our Legal Terms Apply to Your Account
ACCOUNT SECURITY POLICY

How We Handle Your Data and Account Security

Your account data is stored with encryption applied at rest and in transit. We do not share your personal details or wallet information — including your bKash, Nagad, or Rocket numbers — with unaffiliated third parties. Cookie data is collected for session management and fraud detection; you can review cookie settings in your browser at any time. We retain account records for as long as your account remains active and for a defined period after closure, in line with our data retention schedule.

Data Encryption Account data and wallet details are encrypted both in storage and during transfer. No payment credentials — bKash, Nagad, Rocket — leave our system without encryption applied.
Cookie Policy We use session cookies for login state and fraud detection cookies for account security. You can adjust cookie permissions in your browser settings without losing your account access.
Data Retention We keep your account record active as long as you hold the account. After closure, records are retained for a defined period set in our internal data schedule before deletion.
Change Requests To update your registered name, mobile number, or linked wallet, submit a change request through the account settings panel or email support with identity confirmation attached.
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about how these terms apply to your account — or if you need to request a change to your registered details — our support team handles those requests directly. Raise a legal or policy query through the channel that fits your situation best. We do not pass policy disputes to third parties; every request is handled within our team.

Live Chat Start a live chat from your account dashboard for immediate policy questions. Describe your issue clearly and include your account ID so we can pull the record fast.
Email Support Send a detailed email for formal complaints or data-related requests. Include your registered mobile number, the payment method used (bKash, Nagad, or Rocket), and the transaction reference.
Account Ticket Log a support ticket directly inside your account settings for disputes tied to a specific transaction. Attach the payment confirmation from your mobile wallet for quicker resolution.

Frequently Asked Questions About Our Legal Terms

These are the questions we see most often about how our legal terms apply, what your rights are, and how to act on them. If your question is not covered here, raise it through the support channels listed above.

Accepting our terms confirms you have read them, but it does not override local law. Whether you can access and use the platform legally depends on the laws in your location and the eligible regions we support.

After you close your account, we retain your records for a defined period set in our data retention schedule. You can request confirmation of what data we hold by contacting support with your account ID.

You can submit a data deletion request through our email support channel. Include your registered mobile number and a clear description of what you want removed. We review each request against our retention obligations.

Log a ticket inside your account settings and attach the payment confirmation from your mobile wallet. Our team checks the transaction against our record and the relevant payment provider's confirmation before responding.

We post updated terms to this page and send a notification to your registered account. We recommend checking this page periodically, especially before making a deposit or withdrawal via bKash, Nagad, or Rocket.

We store your registered mobile number, the wallet type you use (bKash, Nagad, or Rocket), and the transaction history tied to your account. This data is encrypted and not shared with unaffiliated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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