Reference

What You Agree To When You Use zetban

These terms set out the rules that apply to your account, your transactions through bKash, Nagad, or Rocket, and your access to the lobby.

Applies to all account holdersCovers bKash, Nagad, Rocket walletsEligibility depends on local lawUpdated terms apply on publicationContact support for any disputes
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zetban What You Agree To When You Use zetban
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget in your account dashboard to raise a terms question directly. We aim to respond during our active support window.
Email Support Send a detailed query to our support address found in your account portal. Include your registered wallet — bKash, Nagad, or Rocket — for faster handling.
Account Help Page Your account settings page holds a dedicated terms and policy section. Log in, head to Help, and find the terms dispute form without leaving the app.
HOW WE OPERATE

Our Commitments Under These Terms

We handle your account data and wallet details with the same care we expect from you. Here is what that looks like in practice.

Wallet Verification

Every bKash, Nagad, or Rocket number linked to your account is checked against your registration details before any withdrawal is processed. Mismatches are flagged, not silently rejected.

Account Security

Login attempts trigger an OTP to your registered mobile number. If you do not recognise a session, use the lock-account option in settings or contact support immediately to freeze access.

Data Retention

We keep your account records, transaction history, and wallet logs for the period required by our operating obligations. You can request a summary of what we hold through the account Help section.

Dispute Process

If you believe a term has been applied incorrectly to your account or transaction, raise a dispute via live chat or email. We review each case against the published version of these terms.

Common Questions About zetban Terms

These are the questions we hear most often about how our terms work in practice — covering accounts, wallets, eligibility, and what to do if something is unclear.

Yes, but your eligibility depends on whether such services are permitted under Bangladeshi law in your specific location. We advise you to check local rules before opening an account.

We place a hold on the transaction and contact you to verify ownership. Once you confirm the wallet belongs to you, we process the deposit or withdrawal in line with our standard verification steps.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or wallet, both accounts may be suspended pending a review under these terms.

We publish the updated version on this page. The date at the top of the terms reflects the most recent revision. Continuing to use your account after an update means you accept the new version.

Log into your account, go to the Help section, and use the data request form. We will compile your transaction history, wallet logs, and registration details and send them to your registered contact.

Raise a formal dispute through live chat or email support with your account details and a description of the issue. We review it against the current published terms and respond with our finding.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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